Privacy & Cookies



European Regulation 2016/679 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data

Both data privacy and information confidentiality are important aspects for HOTEL MOGAY This data protection policy establishes the way in which personal data obtained from its clients, contacts and suppliers and may vary over time due to possible legislative, jurisprudential changes or the criteria followed by the Spanish Data Protection Agency and/or the competent authority at any time. That is why the company reserves the right to modify this policy to adapt it to legislative or jurisprudential developments that are in force at the precise moment in which the website is accessed.

Last update date: 05/01/2022

1.- Who is responsible for the processing of your data?

Jacobo Lorenzo Gay


Rúa Antonio Lorenzana, 3 – Chantada


2.- For what purpose do we process your data, what is the legal basis for its processing and for how long do we keep it?

The personal data collected by the hotel are those necessary to provide the service, being adequate, relevant and not excessive, limited to what is necessary in relation to the purposes for which they are processed.

In order to keep the data current, accurate and up to date, we ask that you notify us of any changes or modifications that may have occurred.

At the hotel we process personal data for the following purposes:

1.- RESERVATIONS: We manage reservations and relationships prior to your stay.

Legitimation: The legal basis for processing your data is your consent granted with the acceptance of this data protection policy and/or the existence of a pre-contractual relationship based on the request for a reservation.

Conservation period: the data will be deleted if the reservation is not formalized.

2.- CLIENTS: We process customer data for the management of the contracted hotel and accommodation services, as well as collection management and billing.

Legitimation: The legal basis for the treatment is the existence of a contractual relationship (check-in) for the provision of the requested services.

Conservation period: Your data will be kept for the duration of the established contractual relationship, and subsequently, during the legally established periods for the resolution of possible responsibilities arising from it. Data related to payments and billing will be kept for the periods established in the corresponding regulations on accounting and tax matters.

3.- COMMERCIAL ACTIONS and MARKETING: The hotel will use the contact information to send you commercial communications about services, activities and promotions that may be of interest to you when it has previously obtained your unequivocal consent. Said consent may be revoked at any time through the systems indicated in each communication you receive.

Legitimation: The legal basis for the aforementioned processing is your consent, which is considered granted through acceptance of the box enabled for this purpose.

Conservation period: the data will be kept as long as the interested party does not request its deletion.

4.- DATA OF SUPPLIERS AND COLLABORATORS: We process the data of our suppliers for the management of orders and payments, as well as maintaining a database of contacts for possible future contracts and/or collaborations.

Legitimation: The legal basis for the treatment is the existence of a contractual relationship and the consent that is considered granted with the voluntary delivery of your data to the company.

The conservation period: the data will be kept in any case for the duration of the contractual relationship and subsequently during the legal periods established in civil legislation for the prescription of contractual obligations and in accounting and tax legislation.

5.- VIDEO SURVEILLANCE: The hotel has video surveillance cameras duly marked and installed for security and surveillance reasons of the building.

Legitimation: The legal basis for surveillance and security processing is the company’s legitimate interest in preserving the security of people, property and facilities.

Conservation period: the images collected will be kept for a maximum period of one month and subsequently deleted.

3.- Who will we communicate your data to?

The hotel will communicate your personal data to third parties in the following cases:

By legal obligation, guest data will be communicated to state security forces and bodies. (Law 4/2015, on the Protection of Citizen Security)

They may also be communicated to the tax administration for payment of taxes, to judges, to courts that request it through judicial means.

International data transfer is not planned.

4.- What are your rights?

Anyone has the right to obtain information about what data they are processing.

Below, we indicate your rights:

  • Right of access

Right of access to your personal data to know if personal data is being processed and obtain a copy of it.

  • Right of rectification

Right to request rectification of inaccurate data.

  • Right of deletion

Right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

  • Right to limitation

You may request the limitation of the processing of your data, in which case it will only be kept for the exercise or defense of claims.

  • Right to object

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. The company will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

  • Right to portability

You will have the right to receive the personal data that concerns you, that you have provided in a structured, commonly used and machine-readable format when: a) the treatment is based on consent or a contract, and b) the treatment is carried out by automated means. .

  • Right to complain

We inform you of your right to file a claim with the supervisory authority (AEPD.- in the event that you have not been satisfied with the exercise of your rights indicated here.

To exercise the aforementioned rights you can contact our data protection officer through the e-mail indicating the following information:

Name and surname,

DNI number (when applicable)

Contact email,

Right that you wish to exercise,

Data on which you make your request

Within a maximum period of one month we will resolve your request by notifying you to the email you have indicated.

5.- Safety in treatment

Taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing, as well as risks of varying probability and severity for the rights and freedoms of natural persons, the company will apply appropriate technical and organizational measures to guarantee a level of security appropriate to the risk, which prevent accidental or unlawful destruction, loss or alteration of personal data transmitted, preserved or otherwise processed, or unauthorized communication or access to such data.


What are cookies?

Cookies are small data files that are received on the terminal from the website visited and are used to record certain browsing interactions on a website, storing data that can be updated and recovered. These files are stored on the user’s computer and contain anonymous data that is not harmful to their computer. They are used to remember the user’s preferences, such as the selected language, access data or page personalization.

Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which Web page you have accessed, or if you have used an advertising “banner” to arrive.

Why does HOTEL MOGAY use cookies?

HOTEL MOGAY uses strictly necessary and essential cookies for you to use our websites and allow you to move freely, use secure areas, personalized options, etc. In addition, it uses cookies that collect data related to the analysis of Web usage. These are used to help improve customer service, measuring the use and performance of the page, to optimize and personalize it.

What types of cookies do we use?

Analytical cookies: These are those that allow the monitoring and analysis of user behavior on websites and the creation of navigation profiles and the ability to know the preferences of the website’s users in order to improve the offer. of products and services. For example, using an analytical cookie, the geographical areas of greatest interest to a user would be controlled, which is the most popular product, etc.

Personalization cookies:

They are those that allow the user to access the service with some general characteristics predefined in their terminal or that the user themselves define. For example, the language, the type of browser through which you access the service, the selected content design, geolocation of the terminal and the regional configuration from which the service is accessed.

What if I don’t want to have these cookies or I don’t do anything about it?

To comply with current legislation, we have to ask your permission to manage cookies. If you decide not to authorize the treatment by indicating your non-conformity, we would only use technical cookies, since they are essential for browsing our Website. In this case, we do not store any cookies. Continuing to browse our website without denying your authorization means that you accept its use.

Please note that if you reject or delete web browsing cookies, we will not be able to maintain your preferences, some page features will not be operational, we will not be able to offer you personalized services and each time you browse we will have to request your authorization again. for the use of cookies.

If you still decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent this information from being recorded on your computer by modifying the configuration parameters of your browser.

In addition, you can withdraw your consent related to this Cookies Policy at any time, deleting the cookies stored on your computer through the settings and configurations.